Business Development & Solutioning Role - Healthcare Domain - BPO

The role would ensure end to end ownership for a particular bid, including completeness and quality of response, and program management for collateral, commercials, solution articulation, content for bid defense presentations, and client visits.

Key Result Areas :

- Quality of the Bid - articulates value proposition, differentiating capability and relevance of content

- Program management of the bid process - adherence to bid response plan

- Number of proposals where organization is shortlisted post RFP

- Accuracy of assumptions / solution components in the pricing template

- Accountable for zero errors (language/ consistency) in consolidated bid document

Responsibilities :

Solution Development :

- Lead proposal development

- Answer- primary owner / solutions / pricing and conducts Due Diligence / Portfolio Analysis for shortlisted/ qualified deals

- Ensure Quality responses to RFX

- Provide Solution Concepts / pricing, parameters / answers / inter-department alliances

- Build the domain capability in chosen sub-domain

- Provide guidance and supports the transition of processes until go-live

- Take ownership of parts of capability building initiatives e.g. Frameworks, Tools, POCs, Best practices

- Work with Global Sales team to respond RFP, RFIs and other pre-sales deliverables to ensure successful conversion to a Win. Maintain a culture of high customer service

- Conduct market research - providing intelligence for industry trends on application outsourcing for proactive pitching and opportunity identification - periodic updates

- Support marketing activities and lead generation - on need basis

- Ensure planning, coordination and completion of activities related to Bid Management (RFX responses / Pricing / Effort estimation / Collaboration with onsite team for understanding requirements/Solution documents and presentations)

- Ensure effective and efficient execution of pricing and solutioning methodology depending on the specialization i.e. pricing, solutioning

Domain Expertise :

- Deep understanding on US Healthcare industry

- Specific knowledge of Claims and Membership, spanning across Commercial, Medicare and Medicaid LOBs

- Good understanding of end to end claims value chain, spanning across claims intake to payout.

- Good understanding of Appeals and Grievances functions

Team Management Responsibilities

- Mentor a team of Business Analysts

Location : Bangalore / Chennai