Business Development Manager - BPO

Responsibilities:

- Develop and execute a comprehensive business development strategy to achieve sales targets and expand market share in the contact center industry.

- Identify and cultivate relationships with key decision-makers at target companies, including C-level executives and senior management.

- Conduct market research to identify emerging trends, competitive threats, and new business opportunities.

- Lead the development of compelling sales proposals and presentations tailored to the needs of prospective clients.

- Collaborate with internal teams, including sales, marketing, and operations, to ensure successful execution of client engagements.

- Negotiate contract terms and pricing agreements with clients, maximizing revenue and profitability.

- Drive continuous improvement initiatives to enhance sales processes, optimize performance, and deliver exceptional customer value.

- Represent the company at industry conferences, trade shows, and networking events to promote brand awareness and generate leads.

- Monitor and analyze sales performance metrics, providing regular updates and reports to senior management.

- Stay abreast of industry developments, regulatory changes, and best practices to inform business strategy and decision-making.