Business Control Officer

Business: Global Private Banking

Role Title: Business Control Officer

Location (Country / City ): Bangalore

Responsibilities :

- Promoting accountable risk and control decision-making, desired behaviors and a positive risk culture.

- Enabling the business to articulate the risk profile of the business/service/process clearly, consistently, and comprehensively, including the integrity of processes and controls, or risks that may take the risk profile of the business outside of tolerance.

- Identifying trends to anticipate future developments in the risk and control environment.

- Supporting Risk Owners, Business Service Owners, Control Owners, and Risk Stewards through proactive advice based on NFR framework knowledge and insights.

The Opportunity:

- In practical terms, you will act as key support to booking center CCO team members in the management of Non-Financial Risk:

- Risk configuration and assessment

- Control & Continuous monitoring assessment

- Internal Event escalation and management

- Issue and Action escalation and management

- Data Quality exception management and resolution

- Business Service Owner interface

- Management Information and Reporting

- Maintenance of Group risk management system record keeping

What you'll do:

Leadership & Teamwork:

- Acts as a good team player and show a positive collaborative attitude, promoting values and behaviors (e.g., taking time to help others, respects other's ideas, wants to move forward).

- Uses different styles of communication relevant to the audience - communicates messages in a clear, consistent, and honest manner.

- Maintains team's personal and professional development, increasing professional knowledge and skills experience.

- Work collaboratively & professionally with all business and functional Stake holders, internal & external product providers & manufacturers.

- Demonstrate team player attributes- collaborate & help colleagues within team and outside team wherever required, provide timely feedback on new and better ways of doing things, sharing ideas and best practices with the team.

- Demonstrate leadership and assist in driving compliance as well as efficient work culture across all regions.

- Feedback from agreed key stakeholders / local Teams / colleagues and Management teams.

- Engage our workforce to maximize contribution and commitment

- Impact on the Business.

GROW:

- Provide support in all areas of responsibility.

- Support coordination of CCO activities across all NFR & BFCR activities.

- Participate in functional meetings and escalate any issues/challenges in a timely manner and propose solutions where required.

- Successful delivery of considerable optimization & efficiency gain project undertaken

- Timely completion of planned activities without any delay attributable to GSC functions.

- Recorded evidence by Line Manager and business stakeholders

PROTECT:

- Adhere to all relevant Audit and Compliance requirements

Customers / Stakeholders:

- Maintain excellent high-quality records

- Provide accurate and timely MI

- Ensure all processed MI's/ global & region-specific tasks and reports are accurate and shared as per agreed timelines.

- Observe/Analyze MI Areas of improvement and suggest corrective action whenever applicable.

- Ensure timely escalation of all delays/challenges and proactively look for resolution to minimize any negative impact.

- Ensure that stakeholder expectations are met with highest level of professionalism and value led exceptional service

- Nil evidence of breaches towards the bank's policies & regulations like Data Protection and Privacy, Anti Money Laundering, Information Risk policy and regulatory requirements, process specific regulations.

- Abide by Group Compliance policy.

- Clarity and proactive mode of communication and on time completion of deliverables.

- Positive feedback from agreed business and functional stakeholders

STREAMLINE:

- Support & drive increasing operational efficiency and resilience across CCO as well as wide direct and indirect cost.

- Place risk management culture at the centre of the business, ensuring fair client outcomes and a resilient business.

- Ensure a consistent application of solutions across entities, leveraging best practice, and there is an appropriate read-across to other entities when issues arise.

- Cross train with other regions within CCO team for optimal resource utilization

- Identify opportunities of cost save / Process reengineering which may include and not limited to:

- Lean ideas suggested / Implemented

- Six Sigma Projects

- Cost save initiatives undertaken

- Realized Cost save

- Realized considerable efficiency gain

- Non-Financial Risk Management

Major Challenges:

- Team needs to ensure processes implemented are robust, transparent, and fit for purpose will be crucial in enabling the success of the team.

- Continual development is required by the role holders in understanding of a complex global business and changing regulatory environment.

- Continual need to improve in-depth understanding of operational process/procedures and systems needed to support complex product and service offering.

- Effective and strong global stakeholder management required across all levels within the business and functions.

- Proficient in multi-tasking and engage with different stakeholders both internally and externally.

- Tight deadline management of own tasks and tasks within a project.

- Steep but wide learning curve across a global complex business with a diverse product range.

Qualifications:

What you will need to succeed in the role:

- Good understanding of operational risk and controls, preferably gained through experience in front line and risk roles

- A good understanding of the Group's Operational Risk Framework .

- Risk Management Framework experience.

- Strong interpersonal skills and stakeholder management, including the ability to influence senior stakeholders.

- Proven problem-solving skills with ability to consider alternative and lateral solutions.

- Highly developed communication and influencing skills.

- Independent and able to work under minimal supervision.

- Ability to deal with complex problems and work under ambiguous conditions.

- Ability to prioritize and work independently under pressure within a team environment.

- Knowledge of the changing regulatory environment.

- Detail-oriented and results-focused.

- Proficient in Microsoft Word, Excel, and PowerPoint.

- Skillset in digitalization, data analytics is an advantage.

- Stakeholder Management ability to engage and build effective relationships with team and stakeholders.

- Strong communicator - able to express ideas via various communication channels.

- Excellent written and interpersonal communication skills and ability to communicate with diverse audiences.

- Ability to investigate items in detail / Meticulous attention to detail.

- Ability to work with info from various systems and make sense of data /express clearly with assumptions used.

- Ability to deliver on time and at a consistent professional level.

- Recognised strong organisational skills.