Business Automation Consultant

Business Automation Consultant

Location : Bengaluru

Experience : 5 - 7 years

Minimum Relevant Experience :

4 years of experience in :

- Process reengineering/Process discover/Process optimization.

- Change Management process

- RPA solutions

- Analytics products

- Technology implementation (BPR/RPA/Intelligent automation/Analytics/AI/ML/NLP)

- Business Automation Consultant will play a key role in gathering requirements to capture the AS-IS process and map to-be process vision in alignment with client automation objective

Responsibilities :

- Participate in Process Discovery / Assessment workshops and re-engineer process flows

- Utilize Business Process modeling, analysis, and design experience to assess the end-to-end process and identify suitable processes for automation, taking into account the process complexity, input type, etc.

- Identify and document Process health, variations, complexity, risks, assumptions, and dependencies for AS-IS process

- Baseline AHT, volumes, FTEs, SLA, etc. for the AS-IS process

- During design, create smart documents with clear & concise info such as user stories & epics

- Create Process Design Documents (POD) / Standard Operating Procedure (SOP) documents for use cases identified

- Help define and finalize to-be process flow and prioritize use cases for automation

- Work closely with the development team to ensure requirements are accurately mapped and suitable for development

- Create test cases and scenarios, and take responsibility for quality assurance

- Monitor and keep track of the changes that occur and initiate the Change