Operations Analyst/Business Analyst/Senior Manager - Process &amp; Performance Key Activities &amp; Accountability : Service Performance Management : - Understand Service parameters of each business line and performance expected by each Client. - Issue Service Performance Targets to the field / Check to see Clients targets parameters. - On-time Delivery of all Products as per SLA agreed with Customer and Corporate Guidelines. - Share Service Reports with action plan to the field and monitor progress. - Damages / Loss as a percentage of total consignments processed in the System to be tracked. Cost Management : - Work with Ops Management team to monitor PUD &amp; Operations costs. - Liaise continuously with the Internal team and share Cost performance to ensure cost budgets are met - Support Ops Management in preparing cost budgets. - Participate in reviews with a view to improve efficiency and bring down cost. Operations Process Management : - Work with Business Development Team to understand new business, support in SOP preparation. - Continuously review processes with a view to improve service and productivity of the team. - Work with the IT Team to develop System changes to support business or performance tracking. - Prepare templates / drive process audits in the field with the view to improve efficiency. - Work with IT Team to develop new processes in the System to support field requests or process enhancements. Operations Administration : - Coordinate with the field and collate Contracts &amp; Rates for Vehicle &amp; Delivery Vendors. - Manage an up-to-date Cost Data Base file for MIS Management. - Provide Cross functional support of tracking new business performance. - Monitor Loss of shipment or COD remittance from various locations and escalate issues if any.. - Prepare Monthly / Quarterly Business Performance Reviews of Clients, share with field. Learning &amp; Development : - Support design of Training Manuals for Operations. - Support efficient scheduling of Training is available for the field. - Ensure compliance to Company's Policies &amp; Procedures and information is cascaded to all staff. Customer satisfaction and Client retention Work with the field team to ensure there is a customer-focused culture and support management by preparing initiatives in driving those goals. Suggest and drive incentive-based programmes to recognize efficient branches and Ops people. Adverse working condition : May be required to locations across the Country to audit / review work being done and meet staff as required. Educational Qualification : Graduate or Post Graduate in any discipline. Preferred Experience : - Language Skills Good communication in English - Technical Skills Knowledge of Operation procedures. SOP preparation, MIS management etc., Computer skills necessary. - Communication Skills verbal and written communication - Business Understanding Should have worked as a Control Tower head or Process Manager from the Industry. Required Behavioural Competencies : FUNCTIONAL COMPETENCIES : - Planning &amp; Organising - Analytical Skills - Computer &amp; Report Preparation &amp; interpretation FIXED COMPETENCIES : - Change Management - Communication - Managing Results - Continuous Improvement

Bangalore

Business Analyst/Senior Manager - Process & Performance Operations - Consumer Durable  

Business Analyst/Senior Manager - Process & Performance Operations - Consumer Durable   ,Job Description for Business Analyst/Senior Manager - Process & Performance Operations - Consumer Durable   in Accordible in  Bangalore for (5-10) years of experience. Apply Now!

Job Description for Business Analyst/Senior Manager - Process & Performance Operations - Consumer Durable   in Accordible in  Bangalore for (5-10) years of experience. Apply Now!