Business Analyst  - The Sr. Business Systems Analyst acts as liaison between IT and business functions, to help build solutions that help Line of Business operate more effectively and efficiently.   - Solution focus areas include Contact Center Technology (Interactive Voice Response, CTI, Dialer, and Customer Satisfaction Research) for different Lines of Business.   - This role will be responsible for driving New and approved projects by working closely with global IT counterparts and Vendors for Application development.   - Primary functions would include translating requirements into business requirement document, functional design solutions, testing and release activities.   - Business Analyst - IVR (Contact Center Technology), Siebel CRM Application   - Initiate & Roll out of System Applications (Product) & Process Improvements  - IVRS Consolidation/Migration (Avaya Aura Experience Portal)   - Customized IVRS (Avaya Voice Portal)  - Ubona (Voice Recognition Solution)  - Atom (Payment Gateway)  - UAT Management (Testing)  - Production Support for IVR and Siebel CRM  - Reviewing As Is processes & applications and recommend improvement to enhance customer experience   - Design/Implement To Be processes and System changes for efficient AHT and SLA Management  - Implement Cost Saving functionality for Existing Clients  - Implementation of Automated Solutions for New Clients

Bangalore

Business Analyst/Senior Business Systems Analyst - BPO/Telecom 

Business Analyst/Senior Business Systems Analyst - BPO/Telecom  ,Job Description for Business Analyst/Senior Business Systems Analyst - BPO/Telecom  in Datawise Consultant in  Bangalore for (7-12) years of experience. Apply Now!

Job Description for Business Analyst/Senior Business Systems Analyst - BPO/Telecom  in Datawise Consultant in  Bangalore for (7-12) years of experience. Apply Now!