Business Analyst - SAS Analytics - Descriptive Analytics Team - BFSI

- As a Business Analyst supporting CCB within the Descriptive Analytics Team, you will be responsible for understanding the business and the data that in turn supports several Lines of Business. You will create and maintain analytical insights using speech phonetics. As a Business Analyst you will make recommendations for new metrics, process improvements, and improved customer experiences. The job role will also include participation in department projects and initiatives as needed.

- The candidate must have 6-8 years of relevant analytical work experience and should be able to work in multiple time zone setup.

The candidate will be expected to :

- Perform in depth analysis to resolve a business problem by employing the appropriate tools available in the enterprise.

- Extract reports/ data, analyze and provide recommendations for the project undertaken

- Identify new opportunities to bring new process improvements.

- Communicate data findings through engaging stories that are easy to understand

- Communicate clearly with peers, supervisors, and managers on recommendations, improvements, and initiatives

- Quickly assesses the big picture in complex situations and identify what is critical

- Routinely make decisions for best course of action and to drive process solutions.

- Build solid business cases that justify business decision making. The candidates are expected to understand the financial statements and quantify the impact of analysis/ recommendations.

- Support internal and external processes and workflows, suggest improvements based on data analysis and provide insights into the enterprise operations.

- Demonstrate technical expertise to interpret reports, analyze data, and recommend solutions

- Able to create models to perform 'What If' Scenarios

- Recognize patterns and connections in information from different sources and their business implications

- Demonstrates the ability to understand the VOC (voice of the customer) and translate that into process improvements

- Able to represent the team in inter-department projects and influence agendas and project plans

- Provide qualitative analysis using NICE call interactions

Qualifications :

- Must have strong knowledge of Statistical concepts

- Must have experience utilizing statistical tools to analyze the data. (i.e. SAS, MiniTab)

- Bachelors degree in Math, Economics, Business or equivalent experience

- Experience querying data (i.e. Oracle/Teradata/SQL Servers)

- Domain understanding of Cards product offering and specifically Commercial Cards is a preferred.

- 3+ Financial Services Call/Contact Center industry and solutions experience is preferred.

- Teamwork and collaboration

- Analytical and process skills

- Strong problem solving and decision making skills

- Strong communication and presentation skills - written and oral

- Strong knowledge of all Office applications (MS Excel, MS Powerpoint, MS Access, Visio)

- Performance management experience

- Able to work in a fast paced environment

- Relational Database management knowledge