Business Analyst - Quality Team - Consulting Firm

Analysis of defect patterns to mitigate poor customer experience practices. Build the long-term models/processes to deliver a consistent experience as the business evolves

- Build and execute the process to ensure internal ops processes lead to superior quality and customer experience. Proactively develop new KPIs/metrics to identify trends from the data

- Bias for action: We need you to be hands-on and hustle on your deliverables. Create, improve, and automate; and start solving the next problem

- Work cross-functionally with stakeholders and drive quality KPIs with complete accountability