Business Analyst - Quality System - IS Transformation Team - FMCG/Healthcare

Role Purpose:

The Business Analyst is a part of the Delivery Hub in the IS Transformation team, a team responsible for the delivery of Corporate Continuous Improvement (CI), medium-sized projects and Major Programmes. The team provides expertise in the company IT systems landscape and includes: Functional Experts; Technical Specialists; cross-business skilled Project Managers; Technical Project Managers; Business Analysts and Integration Competency Centre (ICC). There are also Change/Comms specialists and a Portfolio Management Office (PMO) to support delivery.

The BA will support the SBA who has overall responsibility for application lifecycle management of specific applications within SQRC/R&D function.

The role reports to the IS Manager - SQRC/R&D and will have a dotted line to the SBA, to support the development of processes and template standards for changes to SQRC/R&D solutions. The role is responsible for governing and enforcing these processes and standards during the lifecycle of IS change projects, infrastructure & network changes, major programme or continuous improvement activity. The resource also supports the Business Relationship Managers (BRMs) in the Functional Relationship Management team during business case stages. The BA will support the SBA and will be assigned specific tasks within the subset described below

Scope of Responsibilities:

The scope of application lifecycle management includes:

- Support the development of a blueprint to achieve standardised solutions within company to simplify the change process going forward. This includes business process maps, data flows and integration points

- Work with the BRM and business stakeholders to assess solution options, as appropriate lead the RFI process

- Provide input and develop cost/implementation/technology plans up to TRB (Technical Review Board) approval

- Maintain ownership of technology roadmap and vendor upgrade path and plan accordingly

- Maintain oversight of the application and review GTS (Global Technical Services) performance. Work with GTS service deliver to ensure accountability is agreed and KPI performance is acceptable

- Oversee change requests, provide guidance and approval as required

- Coordinate application development strategy, own small developments (ensure properly evaluated and implemented) and ensure funding in place to support these developments

- Maintain relationship with application and L4 support vendor and support escalation of issues as required

- Ensure GTS have the appropriate support documentation to maintain BAU (Business As Usual) status; especially oversee and input to SOP development as new capabilities (projects) transition to BAU

- Ensure GxP application remain validated and maintain audit readiness

- Ensure appropriate system documentation is developed and maintained and available as required

- Prepare for and participate in audits as required: ensure any audit findings are closed out

Key Responsibilities

- Support the SBA in identifying opportunities to streamline, consolidate or simplify the SQRC/R&D systems landscape

- Undertake tasks to evaluate impact of changes (application and technology) and support the SBA in preparation of business case

- Evaluating change requests, preparing CR documentation and oversee CR's are actioned following GxP requirements

- Preparing process maps, data flow diagrams, functional specs and other analysis to enable clarity of functional requirements for review with business/BRM and infrastructure teams as required

- Assist in Preparing functional and configuration specifications with Vendor, BRM & delivery team

- Undertake tasks to ensure application is and remains in a validated state; participate in Periodic review, vendor assessment, remediation activity

- Undertake small projects to ensure new functionality is implemented (working with vendor, business admin team and delivery teams)

- Ensure documentation is accurate and maintained and oversee documentation review as applications transition to BAU status

- Under guidance of SBA, provide application SME support to specific project activity

- Support delivery partners with the testing phase to ensure that change has been implemented to the correct standardised template as advised.

- Maintain a high level of knowledge of the application and business process to be able to input to application development and broader integration opportunities

- Participate with SBA and Vendor in SME knowledge transfer with Support teams to achieve transition from Project through tollgates to BAU.

- Maintain an awareness of vendor solution roadmap and development opportunities

Accountabilities

- Ensure consistency, standardisation and optimisation of R&D across company.

Skills/Experiences

Essential

- Proven track record of expertise in a suite of SQRC/R&D solutions e.g. Quality Management, Change Control, CAPA & Consumer Relations

- Experience of working in a GxP environment

- Proven track record of documenting application artefacts: SOP- s, Process maps, Data flow diagrams, Functional Specification

- Experience of Application Change Control process

- Experience of working with and influencing stakeholders to balance business needs with IS standards and processes

- Enthusiastic about the use of technology, with a proven ability to provide a communication - bridge- between the business and technologists

- Extensive experience of working in a mixed Waterfall and Agile delivery environment

- Experience of supporting complex change and / or multi-disciplinary projects

- Able to build and maintain strong and effective relationships

- Effective time management and organisational skills

- Critical thinker and ability to demonstrate logical approach to problem solving

- Strong negotiation and influencing skills particularly at senior levels of an organisation

- Able to prioritise work and balance competing demands

- Able to deal with ambiguity and cope with change.

Desirable

- Experience of working within FMCG and Healthcare sector.

Technical / Professional Qualifications:

Essential

- Educated in Business discipline or Computer Science to degree level, or equivalent experience

- CSV/GxP experience

- Agile software development methodologies e.g. Scrum, DSDM, XP, FDD, SAFe

- Microsoft Office Suite to Proficient level.

Desirable

- Program and Project Management qualifications e.g. Prince2, PMI PMP

- Enterprise Architecture frameworks e.g. TOGAF, Zachman

- ITIL V3 to Intermediate level.

Personal Attributes

- Achievement focused and able to work in a direct and often pressurised environment

- Entrepreneurial and tenacious mindset

- Approachable in nature and confident in own abilities

- Exhibits an attention to detail

- Comfortable in challenging the status quo

- Exhibits high standards of integrity

- Strives for continual improvement.