Business Analyst/Product Owner - eCommerce

Hiring Ecommerce Business Analysts/Product Owners for Wipro

Responsibilities :

- Participate as a key contributor in client discovery workshops and play an active role in defining the user personas and user journeys.

- Should be able to provide consulting services in digital strategy, platform assessment, innovation assessments, etc.

- Lead Commerce platform enablement boot camps for clients & partners

- Assess client business requirements and work closely with Technical Architects to provide long-term functional solutions based on chosen Commerce platform

- Drive customer functional requirements and eCommerce best practices adoption

- Work on a variety of commerce related business use cases not limited to the following ; b2b, b2c, b2b2c.

- Work on detailing out the business to technology mapping in various areas related to commerce including omni-channel commerce, advanced order management, analytics and personalization, loyalty and CRM, integration with backend systems (ERP, WMS, PIM, Supply Chain), etc.

- Manage product backlog and able to groom user stores in agile environment Author & review functional specification documentation for implementation project teams

- Help clients consistently meet/exceed their eCommerce goals and metrics

- Deliver high client satisfaction (CSAT) and generate positive feedback from internal teams and leadership

- Contribute to eCommerce thought leadership at Wipro

- Positively impact client renewals (when applicable)

- Show continued professional growth and development

Job Specification (Profile) :

- Minimum 8 to 12 years of work experience in Commerce domain; B2B/B2C

- End to end implementation experience of COTS eCommerce software. Familiarity with Magento 2, SAP Commerce (Hybris) or any other platforms will be an added advantage.

- Knowledge of enterprise IT systems especially ERP, WMS, PIM is good to have but not mandatory

- Exposure to enterprise mobility systems is a good to have.

- Exceptionally good at documenting use cases and user stories.

- Very good command over English and exceptional presentation skills.