Business Analyst - KPO

- Strong analytical skills - has the ability to ask the right questions, analyze data, draw the conclusion by making appropriate assumptions 

- Organization skills - demonstrated an ability to work independently to make complex investigations 

- Communication skills - ability to communicate (written and spoken) in English 

- Ability to communicate complex technical problems in simple plain stories

 - Ability to present information professionally & concisely with supporting data 

- Work effectively & independently in a fast-paced environment with tight deadlines 

- Ability to engage with cross-functional teams and gather project/program requirements 

- Outstanding attention to detail; Exceptional problem-solving skills 

- Experience in modeling complex business scenarios.

Measure of Success (KRA- s):

- Work closely with business teams and programs to identify, define and document analytical reporting needs baseline problem statement through deep dive analytics 

- Act as a liaison between program managers, technical analysts, and functional experts to analyze and design key performance indicators (KPIs) to measure process performance

 - Consolidate information into cohesive and insightful analytical reports for use in decision-making. Generate high quality and insightful recommendations, thereby drive value and program/process efficiency 

- Mine DW platforms to fetch raw data and analyze it to prepare insightful statistical reports 

- Automate the report generation process through the use of tools and programming techniques: such as SQL, Python, DW concepts & advanced Excel

Job Description :

- Deploy visualization tools and techniques such as Tableau, DataZen, PowerBI & Infographics to build comprehensive dashboards 

- Track and documents changes in functional and business specifications to accurately identify and measure KPIs

 - Write detailed procedures for manual and automated reporting processes for use in training

 - Identifies opportunities for improving business processes through detailed and thorough root cause analysis 

- Participate in studies of new and existing programs and special projects to determine feasibility thereby resolve problems including organizational, analytical & procedural