Business Analyst - KPO

Responsibilities :

- Act as a Single Point of Contact for all data repositories and develop metrics to analyze pertinent information and share insights through various reports, dashboards on a sustainable basis.

- Deep-dive into data trends to identify root causes and improvement opportunities.

- Identify trends, patterns and concerns emerging from data and highlight the same to management, with recommendations in a clear, concise manner to enable smooth and quick decision making.

- Data validation and attention to detail is required as this role will be accountable for the quality of all numbers delivered through dashboards or otherwise.

- Ensure data collection, transformation, distribution and access is optimized to provide crystal-clear visibility into the consumer behavior.

Required Technical Skills:

- Strong experience in building complex SQL queries. Loves to create automations.

- Advanced Excel, Create Pivots. Ability to write macros is preferred.

- Experience in app-related / clickstream data analytics preferred (but not needed).

- Experience in building complex MIS and dashboards in any BI tool.

- Good analytical skills and ability to understand business requirements and related metrics; ability to create definitions; ability to slice and dice data.

Required Behavioural Skills:

- Strong analytical bent of mind.

- Should be result & detail oriented and must have the ability to multi-task and work long hours under pressure with minimum supervision.

- Absolutely necessary to be a self-starter and have the determination to gain operational clarity from multiple teams.

- Should be able to proactively provide regular updates and volunteer to improve the general data reporting.

- Proficient in Verbal and Written Communication skills with demonstrated ability to communicate with fellow analysts / data engineers as well as the management.

- Should be a quick learner with ability to learn new tools/technology quickly.