Business Analyst - IT

Job Description:

- Mapping existing service and IT processes,

- Applying lean methodology to processes

- Identifying manual intervention and IT modification requirements to meet service and IT objectives,

- Identify roadmap to automate manual interventions,

- Determine roles and expertise required to deliver services and manual interventions,

- Working with the technology lead to determine how technology might enable our services,

- Establishing business feedback/validation sessions,

- Reviewing options for process points and input required to resolve differences,

- Co-ordinating with stakeholder groups such as the Global Audit Methodology Group (GAMG) to develop standardized inputs and outputs (eg templates),

- Identifying training needs and coordinating SMEs to develop training content,

- Having methodology signed off by key stakeholders