Business Analyst - IT

Responsibilities:

- Collaborate with clients to gain a deep understanding of their business goals and challenges.

- Conduct workshops, interviews, and requirement-gathering sessions with stakeholders to elicit and document both business and technical requirements.

- Analyze, validate, and prioritize requirements to ensure alignment with overarching business objectives.

- Create comprehensive requirement specification documents (SRS) including functional and non-functional requirements, user stories, use cases, and process workflows.

- Work closely with development teams to effectively communicate requirements, address questions, and ensure solutions accurately meet client needs.

- Act as a liaison between business stakeholders and technical teams throughout the entire development lifecycle (SDLC).

- Perform gap analysis to identify discrepancies between existing systems/processes and client requirements, proposing solutions to bridge those gaps.

- Participate in solution testing and validation to ensure they adhere to specified requirements and quality standards.

- Provide ongoing support and guidance to both clients and internal teams regarding requirement clarification, changes, and ongoing maintenance.

Technical Skillset:

- Proficiency in requirement gathering techniques including workshops, interviews, use case analysis, and user story creation.

- Familiarity with Agile and Waterfall development methodologies.

- In-depth knowledge of ERP systems such as SAP, Oracle, or Microsoft Dynamics.

- Solid understanding of CRM systems such as Salesforce or Microsoft Dynamics CRM.

- Experience with B2B application integration.

- Working knowledge of PostgreSQL (StrategicERP's database) and CRM systems (implementation or integration preferred).

- Understanding of software development lifecycle (SDLC) processes and best practices.

Requirements:

- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.

- Master's degree a plus.

- Proven experience as a Business Analyst or similar role, with a focus on documenting technical requirements for ERP, CRM, or B2B applications.

- Strong analytical and problem-solving skills with the ability to translate complex business needs into clear and concise technical requirements.

- Excellent communication, interpersonal, and presentation skills to effectively interact with clients, stakeholders, and technical teams at all levels.

- Detail-oriented with exceptional organizational skills and the ability to manage multiple tasks simultaneously.

- Proactive and results-oriented with a focus on delivering high-quality solutions that meet and exceed client expectations.