Business Analyst - IT

Business Analyst

Our client helps corporations and law firms turn intellectual property into competitive advantage. The software platform unifies the critical tools, best practice workflows, data, documents, and services into one efficient, intelligent environment so the clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use this product to manage more than a billion dollars in intellectual assets. Many of the best-known brands and most innovative products were conceptualized, evaluated, protected, and monetized through this platform.

Responsibilities :

- This role is responsible for the successful transition of clients to our client's Intellectual Property Management System, including:

- Participating in / Leading client requirements gathering and workflow mapping workshops

- Advising clients on how best to use , and how to streamline their business processes for maximum operational efficiency

- Identifying and agreeing upon client-specific requirements.

- Scoping and scheduling system configuration work from requirements gathering through delivery, testing and user training

- Working closely with the client and with internal teams to ensure requirements are met in a timely and structured fashion

Business analysis - eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task and workflow analysis

- Gathering documents required to configure proprietary software platform and provide end-to-end Intellectual Property management and technology solution

- Assisting in data mapping of client legacy system fields and values

- Training client users on the product features and workflows

Requirements :

- Excellent analytical and problem-solving skills; confident to ask questions and explore options

- Fast learner able to grasp client's needs and priorities quickly

Critical thinking : able to evaluate information gathered from multiple sources and distinguish user requests from the underlying true needs

- Strong client management skills including the ability to work with clients to agree priorities and final requirements

Presentation and meeting management skills - must be able to lead meetings confidently and drive group discussions; excellent meeting preparation and follow up expected

- Competent in project management methodology and tools

- This role requires a candidate with excellent client facing and client communication skills who can work effectively with clients to understand their needs and build trust and credibility.

- Experience working in SaaS implementations

- Experience using Microsoft Office Suite, Visio, and MS Project

- Ability to travel to client sites for requirements gathering and training (subject to COVID-19 travel policies)

Experience/Education :

- BS/BA, MS and/or PM Certification from recognized institution or equivalent relevant work experience. IP Industry experience or Paralegal experience strongly preferred

- IP industry experience is strongly preferred although training will be provided.

- 2 plus years of equivalent relevant work experience

- Minimum Business Level French, German or English Language skills

- Multilingual is a plus

- Our client is always on the lookout for talented people who feel that they can contribute to the team. They provide a friendly environment in which to work, while also offering exciting and rewarding opportunities for future career development.