Business Analyst - Functional Support - General Ledger/Accounting/Capital Market Domain - Investment Bank

We are hiring for our client leading European bank.

Business Analyst - Functional Support - General Ledger/Accounting - Capital Market - Investment Bank

Expertise: General Ledger, Accounting Production Support

Job Description:

- Be responsible for functional production support for finance users in APAC, UK and Americas

- Assistance to maintain the application and its workflows

- Perform root cause analysis for resolution of user and system issues

- Co-ordinate with IT to solve production issues

- Raise service now tickets and incidents for issues

- Timely escalation of issues as per escalation matrix

- Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP)

Dashboards: Create Dashboard for Management Reporting

Testing (Involvement in System Testing and UAT):

- Synchronize all types of testing

- Raise Jira tickets for new issues identified in production

- Perform system testing (in collaboration with other BA's and IT)

- Provide production support and obtain sign off's on the test results