Business Analyst - Finance & CRM Domain

Knowledge, skills and experience:

Essential (Business Analysis):

- A minimum of 5 years' experience in delivering structured Business Analysis within end-to-end programme and project lifecycles

- Strong understanding of finance business processes coupled with ERP technology (preferably SAP).

- Proven track record and experience of Business Analysis, incl. strategies, formal requirements definition, working with Project and Programme teams, including Business Architects, Data Analysts, Software Developers, Testers, Human-Centred Design teams and procurement

- An understanding of design thinking, value stream mapping, customer profiles and journeys, KPIs, risk and control frameworks, and KRIs

- Experience determining the explicit and implicit needs and requirements of various stakeholders.

- Ability to quickly learn the objectives, structures, operations, and policies of a new business area.

- A strong problem solver with a pragmatic and tenacious attitude to seek out resolutions, whilst demonstrating good negation and influencing skills.

- Demonstrated ability to engage both developers and business partners to achieve target outcomes.

- Proven interpersonal skills and an ability to influence senior leaders and peers.

- Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.

- Experience creating documentation such as business case documentation or business requirements summaries.

- Experience of formal requirements definition within highly regulated environments, ensuring strict compliance to technology policies and standards.

Essential (Other):

- Experience of working with Agile SDLC (Software Development Lifecycle Management) methods

- Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling

- Good understanding of project management concepts, incl. Gantt charts/plans, risks, assumptions ,dependencies, etc.

- Good oral and written communication skills

- Good interpersonal and leadership skills

- Ability to leverage networks in organization, e.g., to tap into additional expertise if required

- Comfortable working with ambiguity at the beginning of projects, with ability to provide clarity of direction despite this

- Adaptability and a willingness to learn new skills.

- Driven and enthusiastic with a 'can-do' attitude and a strong sense of ownership to get the job done in a practical and pragmatic fashion whilst maintaining strong relationships.

- Proven written and oral communications skills and strong interpersonal skills that can be executed credibly to inspire confidence in you and your deliverables

Desirable skills and experience:

- A good level of general technical knowledge incl. current, emerging and future technology market trends and their impact on business

- An understanding of technical debt, incl. its causes, how to measure it, and remedial actions incl. decommissioning

- Knowledge of at least one technology domain, incl. Collaboration & Experience; Automation; Data Science & AI; Data; Integration; Infrastructure / Cloud; Security; and DevSecOps

-Professional certification in Business Analysis such as IIBA or BCS

- Experience of working with offshore teams

- Educated to degree level in a business-related subject or relevant experience in a business or IT environment

- A practical knowledge of ITIL and its application

Key Responsibilities:

- Definition, articulation and recording of stated and unstated business needs.

- Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, user journeys and user story maps.

- Create artefacts as appropriate, including business case documentation, scope documentation, current and future state processes and models to understand inefficiencies or gaps.

- Translate conceptual user requirements into clear, detailed functional and technical requirements and user stories and acceptance criteria for testing.

- Prioritisation, management and refinement of the product backlog and requirements

- Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.

- End-to-end traceability of requirements to delivered solution including high-level requirements to conceptual architecture & high -level design, low-level requirements to low level design and solution architecture.

- Build working relationships with key delivery and business stakeholders and the BRM's.

- Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.

- Solution Assessments and Validation, including supporting options assessments of proposed solutions

- Understand technical options, limitations, costs, and risks. Communicate trade-offs to business partners and work with them to shape requirements accordingly.

- Support delivery teams as they develop, test, and deploy solutions. Review output to ensure requirements are correctly interpreted; define and execute test cases.

- Conducting benefits realisation of deployed solutions and effectiveness of delivered requirements