Business Analyst - CRM - FMCG

Business Analyst - CRM

- Well known consumer durable company, part of large business house, is a market leader for its products & B2B solutions. The company is professional managed, present in over 200 locations in India & hires NextGen leaders who have a strong value system.

- Analyse business, understand need, convert to technical & give solution in CRM & manage resources to ensure service delivery

- 70% manage vendor teams and 30% individual contributor

- Define IT processes & mobilize resources for implementation

- Solution Design to integrate various software & Apps with CRM

- Should have handled one CRM implementation with SAP CRM, SFDC, SAP C4C

- Should know any technology at architecture level only; more a practioner of CRM

- CRM generalist with strong concepts of CRM business, loyalty, call center etc capable of discussing with business & implementing a solution

- BE, 10-15 years experience, 33-38 years of age, Rs. 18-21 lakhs per annum

- CRM, Customer Relationship Management, SAP CRM, SDFC, SIEBEL