Business Analyst - BFSI

I) Identify & implement new technology solutions to improve customer experience & operational efficiency

- Understand, analyse & recommend system solutions to setup new products so that customer experience can be enhanced, and Sales & Operational efficiency can be increased.

- Negotiate with vendors for project delivery timelines

- Participate in product working group meetings.

- Finalise the new product system setup priorities in coordination with product management team and plan for product setup activities accordingly.

- Ensure product setup requirement documents are finalised and approved by all respective stakeholders for system development.

- Review the system architecture and suggest improvements.

- Ensure all required systems for product launch are ready and functionalities are approved by respective stakeholders before product launch.

- Ensure system changes are tested considering all possible scenarios

- Ensure that end users are trained on new product system changes and required process notes/training document is shared with them.

II) Ensure accurate and timely requirement collation, feasibility study, gap analysis to create comprehensive requirement document.

- Understand the business needs and ensure that requirement is accurately documented in requirement template.

- Understand the Statutory requirements and design systems architecture/ requirements arising out of statutory guidelines.

- Ensure that the initial system feasibility and gap analysis is completed within the set quality parameters before finalizing requirements.

III) User Acceptance Testing (UAT) and ensure business and user requirements are met

- Ensure system changes are tested considering all possible scenarios and ensure ultimate solution is met as expected.

- Ensure bug fixing is done by IT- Technical team based on the system defects identified in UAT.

- Monitor additional changes done during UAT and ensure the documentation of the same.

- Ensure UAT is completed and signed-off within set timeline and quality parameters.

- Ensure timely movement of the projects to production region and its communication to users

- Ensure the processes as per the system changes are designed and train respective stakeholders accordingly.

- Ensure that production changes are monitored and bugs if any are resolved on top priority.

- Troubleshooting of production issues reported in order to ensure seamless processing

- Ensure production systems are monitored on regular basis if issues encountered fixed quickly to restore normalcy.

- Identify strengths and weaknesses in processes and suggest areas of improvement.

- Ensure mistake proofing of the processes by building adequate system validations.

Age - max 30, looking preferably for under 30.

Gap in work - not more than 6 months.

A minimum of 1 year to be spent in the current role that they are in.