British Telecom - Network Security Technical Specialist

We have an excellent career opportunity for the role of Network Security Technical Specialist role based out of Gurugram. This is for a new project into Network Security Operations domain into 24-7 environment.

Why BT?

We've always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Why BT Security?

a) An excellent career opportunity to work in the most niche segment of BT: BT Security.

b) Your chance to work on best-in-class systems and technologies.

c) Unique job roles curated for a newly acquired project for a premier US based client.

d) A great chance for you to manage best in class vendors like Palo Alto, F5, Cisco, Cisco FTD and Checkpoint.

What are we looking for?

a) Relevant skill sets.

b) Candidates open to work in Hybrid Model.

c) Candidates open to working in rotational shifts

Your Accountabilities:

a) Perform the Customer facing role for security operational teams having knowledge & experience on security product and support on IT Security based services to a specified group of external global/corporate customers

b) Form an integral part of 24x7 rota to provide security in-life support

c) Provide a high level of technical support to our customers

d) Triage, Review, and implement standard security specific changes in line with Customer security policies and change control processes

Own complex customer issues and see them through to resolution

e) Take the initiative and advise our customers on how automation can enhance the stability and security of their solution

f) Collaborate and share knowledge with other Engineers and Administrators on the support floor

g) Delivers service levels at a competitive cost point, accountable the technical and operational management budget and for the agreed financial metrics

h) Ensure compliance to all legal, regulatory and security requirements

i) Hold accountability for delivering cost transformation goals through process efficiencies, self-service, and automation

j) Ensure that operational and technical teams are appropriately resourced to meet demand, contractual terms and deliver great customer service.

k) Establish and mature governance processes, embedding quality and consistency across the team, ensuring events and incidents are logged and resolved in a timely manner, maximizing availability and right first time (RFT)

l) Coach and develop team to promote upskilling and career development

m) Promote and establish high levels of incident ownership

n) Use data literacy to ensure effective MI, service reporting and diagnostics

Technical Skills:

a) Have intermediate knowledge of NGFW, UTM, automation, networking concepts and devices

b) Have mandatory experience on at least two of the listed multiple security vendors (e.g. Palo Alto, F5, Cisco, Cisco FTD and Checkpoint) and/or hold relevant certifications

c) Have hands on experience on migrating the Firewalls from different vendor

d) Minimum of 10+ years of total experience and relevant security experience of 4+ years

e) Have knowledge of devices that operate at multiple levels of the OSI stack

f) Have good knowledge of routing protocols, security concepts and public cloud platforms

Certifications:

Any of the certifications mentioned below.

Checkpoint - CCSA, CCSE, CCSM

Palo Alto - PCNSA, PNCSE, PCCSE

Cisco - CCNP Security, CCIE Security Lab

F5 LB - Certified administrator, Certified technical specialist

Unique Benefits of Being a BT Employee

a) Insurance Benefits for family. Unique plans for Parental cover are also available.

b) Flexi benefits such as Car Lease, Meal Coupons etc.

c) Inhouse Doctor, Gymnasium and healthy subsidized meals to keep a check on your health.

d)An all-inclusive environment for all.

e)Cab facility for employees.

f) Special initiatives for expecting mothers and Women Safety

g) Unique Programs for Women joining after Career Break.

h) Creche benefit for all parents.

i) Mental Well-being Programs

j) In premise Quiet rooms to relax.

k) Career progression in BT Security and across BT with our Upskiling & leadership Programs.