British Telecom - Investigation Manager

Job Description - Investigation Manager (India)

Job Details

Job title Investigation Manager (India)

Reports to (job)

Senior Investigation Lead

Business Unit BT Security

Team Threat Intelligence & Investigations Location Gurugram, India (global travel may be required)

Job Dimensions Width and quality of Investigations Hours Full time/ 37.5 hrs per week

Direct Reports Number of Direct Reports - TBC Benefit Band Band 2

Number of dotted Direct Reports - 12 TBC

Why BT?

We- ve always been an organisation with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we- re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we- ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you- re looking for, we- d love you to be part of our future.

Why Business Unit/Function

With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.

Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy we are moving to will help create a better future for GS and our people. With a business focused around a global customer base and a portfolio of scalable repeatable solutions, supported by outstanding customer service and market-leading security.

To deliver it we need to focus where we can be brilliant, be more straightforward to do business with and meet customer needs with greater agility. This will help us to become a more profitable, predictable and customer-focused business.

Why this job matters

In this role you will help BT achieve this purpose by - driving business integrity to support profitable growth- We enable BT to do good business, by focussing on three key areas:

- Protecting BT & our customers in an ethical and transparent manner

- Delivering profitable growth by transforming our costs and ways of working

- Delivering great customer experience by engaging with internal and external customers, seeking feedback and utilising this to improve

What I- ll be doing - your accountabilities 

Skills required for the job

- Delivering Threat Intelligence and Investigations and Security policy, strategy and procedures that support BT's business aims which may include financial, asset and reputational issues. This includes responding to global security incidents considered relevant and appropriate for further investigation, evidence gathering and conducting of both witness and subject interviews with individuals (BT and non-BT) regarding crime and business irregularities.

- Assessing evidence on a wide range of security incidents and establishing proportionate and most suitable course of action, including devising and using investigative strategies to identify crime patterns in order to prevent, deter and minimise impact to BT.

- Accountable for proportionate decisions on investigations including reporting based on risk, cost and resourcing during investigations, Security incidents and other relevant situations.

- The role holder will conduct all such enquiries following the principles and in accordance with current legislation (e.g. RIPA, DPA, CPIA and ACAS codes of practice) as well as BT internal policy. The nature of the Investigator role requires establishment and maintenance of good working relationships with internal and external customers and Law Enforcement bodies.

- Production of investigation reports during and following enquiries detailing actions taken, identifying areas of weakness and recommendation of further appropriate action e.g. prosecution, discipline, further enquiry, business improvements, audit etc. Thorough documenting of the investigation to support your attendance at court as a professional witness when required to do so.

- Liaising closely with internal and external partners including law enforcement to ensure the purpose and scope of the investigation is appropriate and does not adversely impact BT's business practices and purpose

- May be required to undertake surveillance, manage information from a number of sources and other investigative specialisms as required and following appropriate training.

- Confident working knowledge and understanding of the Indian criminal justice system and associated legislative issues, politics, policy and procedural matters to support investigation methods and techniques and the frameworks that we work within to achieve the investigative objectives.

- Flexibility and innovation in working practices and leading change.

- The ability to seek and influence opinions on investigations and business practices with internal and external partners.

- The ability to identify and utilise new investigation techniques to a high standard to achhive investigative objectives

- The ability to apply a structured, comprehensive, ethical and expedient investigation, to identify, assess, manage and mitigate threat and risk issues that could cause BT, its staff or customers harm.

- Excellent interpersonal skills and an excellent communicator, with the ability to interact across all levels of management and all business units, within and outside BT.

- Ability to lead and develop high performing teams.

Connected leaders behaviours Experience you would be expected to have

- Customer champion

- Bold decision maker

- Solution - focused achiever - Proven experience in Investigations and Investigation Management including planning, interviews, case preparation and presentation. MANDATORY

- Proven investigation management competency and associated understanding of the criminal justice system. MANDATORY

- Proven ability to lead/ manage a multi-disciplined operational team. MANDATORY

- Knowledge and ability to manage risk and recommend suitable mitigation strategies in a dynamic and fast moving environment. MANDATORY

Key decisions

To assess evidence on a wide range of security incidents and establishing proportionate and most suitable course of action, including devising and using investigative strategies to identify crime patterns in order to prevent, deter and minimise impact to BT.