Britannia - Regional Logistics & Customer Service Manager - South

MBA/PG from Tier 1 or Tier 2 Institute only passed between 2008 to within 2010

Experience in Reputed FMCG / FMCG/ Pharma Industry as RLCSM or National Head-Logistics & Customer Service for min 3 to 4 yrs

Role Brief: This role would report to National Head-Logistics & Customer Service , 14 Warehouses & 4 Team - Reportees

Secondary Freight Management:

- Responsible for Managing Secondary Transportation (Depot to Distributors) & drive efficiencies across locations.

- Route planning & selection of right truck type Secondary Transportation rate negotiation, vendor development, finalization of agreements etc. Tracking Rs./Kg. cost Vs. Budget and against last year and drive reduction on that. Monitoring Vehicle Utilization on daily basis and driving 80% + utilization across locations.

- Driving Performance metrics e.g. Indent Vs Placement, Truck Utilization, Transit Time Adherence, Shortage/ Damages Index, Adherence of 2nd trip etc. Implementation of alternate way of working e.g. Dedicated Trucking Operation. Maintenance of Secondary Transportation Master Data, Freight Rates, Routes, Distance etc. Driving Central Replenishment agenda across Secondary Transportation & Warehousing areas & achieve best in class cost efficiencies with highest level of service targets.

Warehouse Management & Customer Service:

- Warehouse Cost Management, selection of warehouses, negotiation of C & F expenses etc. Management of overheads at warehouses & detentions Driving Depot Operational efficiencies to manage high throughput, fastest truck turn around time, labor efficiencies etc.

- Managing Demand Fulfillment for all channels i.e. MT, ACD, GT,CSD & Cross Promo customers Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off Execute Depot SOPs and put in controls to ensure compliance Design and implement Depot Payment structure, Depot Audits.

- Driving PDP compliances, Implementation of CRSE Driving 90% + Fill Rates for all SKUs. Drive & motivate CSOs and Warehouse Representatives to achieve highest level of service metrics. Drive & monitor best practices across all warehouses in the region.

Create & Manage Budgets:

- Preparation of Secondary Freight & Warehousing Budget and align Central Team with that.

Other Responsibilities:

Inventory Management: Provide the transit time from the source point to the depot concerned to arrive at the Inventory Norms of FGs at the depots.

Accounting & Period Closing: Close wrong SITs in SAP along with Finance to ensure timely period closure.

Depot Closure: Inform secondary transporters concerned regarding CP closure and the date of closure; block Route Codes, freight rates in SAP from various factories to closed depot; plan & monitor transportation of FGs, POPs, V-SAT etc... out of the closed depot.