BRIDGE School of Management - Assistant Manager/Manager - Centre Operations

Centre Operations - Noida (Asst.Manager/Manager)

Position Summary :

This position is a dynamic position responsible as the first point of contact for all students and faculty associated with IES. The position is responsible for the student life cycle and assists inquirers in interpreting applicable policies and procedures, clarify issues and generate options for resolution. The person will be involved in advising regarding enrollment process.

Knowledge Skills & Abilities :

- B.Tech / MBA from a reputed Institute with 1-3 years of experience

- Must possess a high level of interpersonal and communication skills to accurately convey information as described above.

- Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small.

- Must be self motivated and able to work effectively in a team environment.

- Customer Centric Focus

- High level of inter-personal skills

- Strong Communication skills

- Proficient in Microsoft Office

- Must be student and advisor oriented and have the ability to perform and manage multiple tasks efficiently and effectively. Proven ability to work independently.

Primary Accountability :

- Throughout the student lifecycle provide impartial and confidential consultation to members of the BRIDGE School Of Management community who are aggrieved or concerned about an issue.

- Assist inquirers in interpreting BRIDGE School Of Management policies and procedures, clarify issues and generate options for resolution. With the inquirers permission, consult with all parties to clarify and analyze problems, focus discussions, and develop a mutually-satisfactory process for resolution.

- Conducts student appointments to identify students' educational goals and disseminate course and program information. This includes advising potential and/or current students with respect to enrollment, academic program options, program requirements and progress, and providing information on BRIDGE School Of Management policies, practices and rules.

- Assists potential and/or current students in understanding their financial obligations.

- Informs students of appropriate time and program commitments while helping them identify available options to develop a personalized plan for success.

- Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.

- Provides effective communication with potential and/or current students via telephone, email, and/or in person. Utilizes critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.

- Assists students by performing appropriate follow up and coordination with team members. This includes working with employees in a team environment and providing accurate student information and assistance to other team members in and/or outside of their functional areas.

- Demonstrates personal and professional integrity as outlined in the IES Code of Business Ethics.

- Monitors student participation and progress through the enrolment process to ensure that students are in compliance with BRIDGE School Of Management policies.

- Assists students in making informed decisions by providing timely, accurate, and comprehensive enrolment options and program information.

- Is proactive in identifying potential bottlenecks within the student enrolment process initiating steps toward resolution of those bottlenecks.

- Performs other duties as assigned or apparent.

Supervisory Responsibilities : None