Brick & Bolt - Head - Sales & Customer Service Operations

Job Summary

You will head the Sales and Customer Service Operations at Brick&Bolt. You will also be leading the team for business development, inside and outside sales and customer support people.

Responsibilities and Duties

- Sales & Conversion - Lead the sales-ops team and efforts at Brick&Bolt. Inside and Outside sales experience. Meet customer in person whenever required and move them forward in the conversion pipeline.

- Customer Operations - Leading customer operations efforts to make it efficient and effective.

- Consistently outperform sales and revenue goals through the development of aggressive and successful business initiatives.

- Business Development - Lead the business development team and also participate directly in business development activities.

- Manage other sales operations functions, such as sales forecasting, sales activity reports and productivity

- Process Oriented - Data centric in approach and come up with the smart & efficient processes for amazing customer experience.

- Tracking - Tracks each service request and make sure that the same are converted into projects.

- Team Management - Lead a team of individuals consisting of sales professional, business development, customer support folks.

- Work with the products team to improve the CRM interface and interfaces for customers.

- Demonstrates high level of integrity, and strong work ethic.

What you should have :

- Sense of scrappiness, high energy levels and do whatever it takes to creatively and effectively achieve your goals

- Strong Analytical And Advanced Decision Making Skills

- Grad or Under-grad from- IITs, IIMs and other premier institutes

- Minimum 3 years of experience

- Past experience in customer operations and sales.

- Past experience working in construction or real estate domain is preferred.

- Amazing communication skills

Benefits:

- Work on one of fastest-growing start-up with the potential to influence an enormous market and positively impact millions of people

- Collaborate with dynamic and passionate peers across the company, who will challenge and stimulate you every day

- Build and earn ownership of a key part of our business while working directly with the company's leadership team

- Competitive salary and benefits

- Fun startup working environment in a beautiful office in heart of Bangalore

-Salary Offered : 7-12 LPA