Branch Service & Compliance Support Lead - Bank

Key Responsibilities:

The incumbent will be responsible for

1. Must possess knowledge of banking operations, processes and regulatory guidelines.

2. To ensure timely closure of all overdue / exception items (viz. Accounts, Instructions, Complaints, All Audit observations, YES Vigil cases, FCU and AMLOCK alerts etc.) related to MUBB segment.

3. Work with Regional & Cluster Heads to drive implementation of actionable decided to enhance scores in key score cards as NPS , BSI & BHSC

4. Ensure daily/weekly monitoring & analysis of various reports/MIS released having impact on overdue/exception items.

5. Ensure daily/weekly monitoring & analysis of various data points & reports that have bearing on process adherence, audits, regulatory requirements etc.

6. Monitoring of all Statutory and regulatory obligation of branch on customer service for example Branch Service Committee, BCSBI checklist item etc.

7. Ensure continuous monitoring of key risk indicators for MUBB segment and track control measures implemented.

8. To ensure thematic audits are conducted as per guidelines issued.

9. Play an active role in new products, processes & systems roll out. Comply with bank policies and procedures to ensure safety and security of banks and customer's assets.

10. All remediation projects need to be driven and ensure that projects are closed within defined TAT.