Branch Relationship Manager - BFS

Major Responsibilities :

- To have a flair to promote NSDL product to new clients and enhance the existing clientele relationship by understand client needs and develop plans to address them.

- Develop a growth strategy focused both on financial gain and customer satisfaction.

- Arrange business meetings with prospective clients

- Identify key staff in client companies to cultivate profitable relationships

- Resolve customer complaints quickly and effectively

- Forward upselling and cross-selling opportunities to the sales team

- Promote high-quality sales, supply and customer service processes

- Create a Sales plan and matrix which is to be result oriented.

- Aim to preserve customers and also get in new customers to the product platform of NSDL

- Approach potential customers to establish relationships

- Gain good knowledge of competitors

Requirements :

- 10 to 12 years of experience in Business Development. Candidate having experience in BFSI sector will be preferred.

- Proven experience as a Client Relationship Manager

- Knowledge of customer relationship management (CRM) practices

- Experience in sales or customer service is preferred with the knowledge of capital market

- Problem-solving attitude

- Excellent communication skills

- Aptitude for fostering positive relationships

- Teamwork and leadership skills

- Customer-oriented mindset

Qualification : MBA Sales and Marketing is preferred