One of our clients, a Leading Private Bank is on an expansion spree and is opening up new branches across various Locations in Madhya Pradesh.
The ideal candidates should have around 3-8 years of working in the Retail Branch Banking with hands-on experience in managing Operations in the Retail Branch.
Key Responsibilities are :
Job Profile:
- Branch administration, Branch Operations and Audit Compliance
- Supervise & Monitor Personal Banker desks and contract sales staff
- Authorize Personal Banker transactions
- Lobby Management
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Enhancing the value of existing accounts
- Retention of existing portfolio
- Branch Merchandising
- Corporate salaries processing
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc
- Penetration of Saving Accounts on non liability customers
- Ensure quality customer service is delivered.
- Generate leads for Third Party Products to the customers
- Ensure that all tellers are adequately trained on the Products of the bank.
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Reconciliation and maintenance of suspense accounts register as per the required format
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