Branch Operations Head - Retail Banking

One of our clients, a Leading Private Bank is on an expansion spree and is opening up new branches across various Locations in Madhya Pradesh.

The ideal candidates should have around 3-8 years of working in the Retail Branch Banking with hands-on experience in managing Operations in the Retail Branch.

Key Responsibilities are :

Job Profile:

- Branch administration, Branch Operations and Audit Compliance

- Supervise & Monitor Personal Banker desks and contract sales staff

- Authorize Personal Banker transactions

- Lobby Management

- Resolution of customer queries/complaints

- Customer service to ensure walk in customers issues

- Generate business, cross sell and monitor cross sales of Personal Bankers

- Enhancing the value of existing accounts

- Retention of existing portfolio

- Branch Merchandising

- Corporate salaries processing

- Cost Management and staff productivity

- Responsible for Cash and Customer transactions at the Teller counters

- Supervising all Non-Cash transactions like DD/MC, fund transfer etc

- Penetration of Saving Accounts on non liability customers

- Ensure quality customer service is delivered.

- Generate leads for Third Party Products to the customers

- Ensure that all tellers are adequately trained on the Products of the bank.

- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager

- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable

- Reconciliation and maintenance of suspense accounts register as per the required format