Branch Operations/Branch Head - Bank

Roles and Responsibilities : Branch Operations Manager

- Handling of day to day operations (using finnacle) at the branch by driving the service levels, with key focus on bottom line profitability by ensuring optimal utilization of available resources.

- Take a lead role in developing and implementing best practices.

- To control the all branch operations, like Joint Custodian, locker maintenance, Cash Management, Account Opening, Cross Selling of Mutual Funds, Insurance.

- Identifying, managing & recording loss events & breaches and undertake root cause analysis of such events & coordinate treatment activities.

- Undertaking risk assessment, action & monitoring planned risk treatments & recording progress whilst collating & monitoring relevant key risk indicators, credit evaluation models.

- Development of compliance test plans, undertaking relevant testing & making subsequent recommendations.

- Increase effectiveness of staff by recognizing opportunities for development and proactively creating new systems / process and structures.

- Develop metrics to measure growth and performance of the department

- Handling all types of queries related to Savings Bank account, Current accounts and OD against FD accounts. Serving as First Point Resolution for all customer queries, thereby ensuring cordial relationship with customers which would result in sustaining profitability.

- Responsible of all individual Targets allotted for cross selling and revenue generation.

- Resolving all audit related issues and compliance of the audit reports.

- Preparation of all types of returns fortnightly, monthly, quarterly etc.

- Responsible for all quality parameters and TAT of all types of transactions of the branch.

- Responsible for achieving targets of cross selling allotted to branch in Life Insurance, General insurance and all asset products.

- Responsible for successful launch of various projects introduced by corporate office within stipulated time in the branch.

- Responsible for over all look and feel of the branch. Responsible for over all rating of the branch in Branch Operation Audit and Branch Quality Audit in all parameters

- The key responsibility is to ensure that there are no escalated complaints of the customers and if any, being resolved to full satisfaction of the customers at first instance only.

- Developing healthy relationship with the key persons of the accounts to have better pie of the shared relationships.

Job Description For Branch Manager :

- Adeptly delivering towards attaining annual sales targets within the given timeframe, thereby contributing in enhancing the company's productivity & profitability.

- Lead and monitor a team of to streamline and maintain smooth banking operations in the branch.

- Manage customer branch centric banking operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Handling transaction banking operations, generating business and cross sales. Responsible for customer service and ensuring profitability of the branch.

- Ensure target achievement through all channels of Branch Banking.

- Ensure clarity of Business objectives among staff and effectively monitor, mentor Relationship Manager, Branch Service and Operations Manager, Credit Manager and other sales and operations staff.

- Complaints Handling.

- Review Branch Operations reports.

- Branch Merchandising & co-ordination with Marketing at product level.

- Ensure compliance with Banking rules, Regulations, Procedure & Statutory bodies