Branch Operation Manager - Retail Branch

JOB ROLE :

- Responsible for management of day to day operations of the branch.

- Ensuring strict adherence to prescribed processes, audit and regulatory requirements.

- Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request

- Branch Lobby and customer Queue management.

- Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.

- Customer complains management and ensuring resolution of all complaints within TAT.

- Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC