Branch Operation Manager - Bank

We have Openings for Branch Operation Manager in a leading Bank based in Delhi/Delhi- NCR .

Position- Branch Operation Manager

Salary Range: 8 - 10 LPA

Grade - Senior Manager

Exp - 4 to 10 yrs

Job KRA :

- Ensure compliance with all regulatory and statutory requirements as relevant for various product and services from a branch perspective.

- Responsible for recommending specific process and systems improvements which have an impact on customer service, carrying out customer satisfaction studies, managing service quality audits.

- Responsible for handling customer enquiries and instructions, thus ensuring that the Bank's delivery standards in achieving total customer satisfaction are met.

- Ensure timely escalation of issues impacting business and possible solutions to address the concerns.

- Play an active role in new products, processes, systems roll out.

- Comply with bank policies and procedures to ensure safety and security of bank's and customer's assets.

- Maintain personal discipline (timings, attendance, grooming standards etc) in the office.

- Handle the team of cash officers.

Interested candidates can apply or can call us at 7835004707 .