Branch Manager - Telecom

Key accountabilities and decision ownership :

Role purpose :

Directing zonal operations to grow customer and revenue market share

- Responsible for managing gross and net adds/total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation

- Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis

Sales :

- Deliver overall Customer Market Share (CMS) target for the zone

- Achieve targeted net adds for all products (voice - prepaid/postpaid, data, VAS etc) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

- Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc)

- M - pesa - Deliver prevailing specifics as directed in line with the evolution stage of the business

Revenue :

- Deliver overall Revenue Market Share (RMS) target for the zone - Achieve zonal revenue target - across all products and channels

Budgetary Control :

- Achieve savings on allocated SAC (controllable components), Personnel and G&A budgets at the zonal level

Customer Service :

- Manage overall customer satisfaction and revenue churn targets across different customer segments

Core competencies, knowledge and experience:

Critical Success Factors :

- Building Team Commitment

- Strategic Thinking

- Leads Decision Making & Delivering Results

- Analytical Thinking

Threshold Functional Competencies :

- Sales Planning and Forecasting

- Negotiation

- Actionable Insights

- Solving Problems

Differentiating Functional Competencies :

- Customer Relation

- Service Quality and Planning

- Solution Selling

- In-Market Execution

- Experience in Sales & Distribution is a must

- Team Management experience

Salary Range: 11 - 16 LPA

Priya Raghav
Global Consultancy & Management Solutions