Branch Manager - Retail Banking

Responsibilities

Responsible for meeting the branch targets and adherence to all guidelines and regulatory requirements.

Ensuring that customers get world-class services and their needs are understood and met through financial product offerings of the Bank

Managing and monitoring performance of all the sales resources and attrition control of customers

Recording & resolving complaints as per the specified process within the stipulated TAT

Promoting all direct banking channels and ensuring that the customer is utilizing the same.

Responsible for all related process checks as custodian of vaults and joint custodian of systems administration and setup within the branch

Ensure all laid down system and process are followed as stipulated by Audit and Senior Management by carrying out Monthly / Periodic Verification of Auditable items at branches

Ensure that all staff are adequately trained on the Products of the bank and sales process. Make staff aware of various policies of the bank with regard to customer service and compliance