Branch Manager - Operations - Travel & Tourism

Our client who are the renowned Travel and Tourism company looking for Branch Manager Operation at Mumbai location.

Job Title- Branch Manager Operation - West

Reports to- Zonal Manager - Branch Member Operations

Reportees-All Mumbai Branch Member Relations executives

Important: Need good communication skills (since they have to sell high value product)

Notice: 0-30 days

Job Purpose - Manage West Zone Branch MR operations team and ensure that they follow the process laid down with the primary focus on

- On Boarding of new members

- Member Interactions

- Sales Login

- MAF to be sent to vendor

- Heart to Heart initiatives

- Member retention

- Reduce xln inflow

- Train the team and Sales staff on key parameters

- Improve member CAPS and CES scores

- Improve HFRP leads and conversions

- Better communication skills

- Improve team morale

- Follow TMW practices across branches

- Encourage team to participate and submit Kaizens for continual improvements

- Handle escalations if the Team Member is not able to manage the member

- Reduce dormancy and increase the eligible base

- Ensure all members of west zone moves to website and mobile app

- Need to meet member face to face

- Establish connect with member who have not holidayed and get them holiday.

- Accompany team member for field visits

Job Specification:

Educational Qualification - Graduation with rich experience in customer services

Experience Required - 5 to 10 years of Experience.

Knowledge and Skills required:

- Product and Process Knowledge

- Excellent knowledge on the CRM package

- Persuasive, Negotiating and Influencing Skills

- Patience and Good Listening Skills

- Proactive approach

- Excellent Interpersonal Skills

- Analytics

- Strong Conceptualization Skills

- Decision Making Skills

- Team Management

- People Management

- Excellent Communication Skills

- Good knowledge of Excel

- Field visit exposure required.

- Member facing front.

Preferred industry:

- Telecom / BFSI (Banking/Broking/Insurance, etc), Travel

- People who are currently Branch managers - Managing sales as well as operations

Role :

- 60% sales, 40% ops

- Handling branch consisting of telecalling officers / RMs

- Get business through reference / Get new customers

- 6 days working / saturdays - half days

Sharmistha
8007555855