Branch Manager - Logistics/Hospitality

Experience :

- 10 - 12 years relevant experience in service industry like logistics, hospitality, etc with experience in a profit center head role managing P&L.

- Experience handling blue collared workers / Employee Relation issues will be an added advantage.

- Experience in handling expats will be an added advantage

Qualification : Graduate (Post-graduation in Marketing / Operations or an MBA Additional Qualification Preferred)

Job Description / Key Responsibilities :

- Develop and present the branch AOP and execution plan to meet the set targets

- Deliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch

- Optimally utilize resources to grow the branch as per the short and long term growth strategies.

- Develop sales and operations plans on an annual, quarterly and monthly basis at branch level across service lines.

- Monitor and execute seamless end to end operations on a daily basis ensuring compliance and exceeding customer expectations.

- Develop peak season operations plan, including capacity building in terms of infrastructure and manpower

- Cross selling all products offered by Writer Relocations and other businesses from the Writer group

- Manage cash flow for the branch through local collections within DSO targets set. Ensuring timely billing as per TAT's. Ensure timely costing to the pricing team.

- Track and share competitive activities and propose strategy to counter them and utilize the intelligence while planning AOP.

- Track, analyze and report MIS on a regular basis - Provide updates in branch reviews through MOR.

- Manage, track and share local relationships of all agent accounts and get preference for Writer in agent related moves

- Plan and oversee white glove moves execution - including meeting shippers and ensuring the move is executed exceeding shipper expectations. (The same gets evaluated through Get 5 scores.)

- Set KPI's for large contracted and empaneled accounts. Review the KPI's on a regular basis and shares the findings with the account with the objective of brick-walling the account.

- Manage shipper and account escalations as per the escalation matrix. Managing customer escalations as per the company's escalation matrix

- Manage day-to-day administration of the branch in terms of facilities, local issues and regulatory compliance

- Managing geographic expansion within allocated region, through extension of network and leveraging the relationship across regions where Writer has presence.

- Maintain relationships with select key accounts in the branch as per the account plan

- Recruit, develop and retain the branch teams. Build talent within the branch to meet organizations growing needs.

- Create an atmosphere that promotes learning, high moral values, ethical business conduct by upholding Writer Values. Provide direction, motivation and training to the team to ensure optimum performance. Create a training plan for the branch to meet branch growth targets.

- Maintain and improve product and process quality as per Quality Management Program - including cross functional meeting within the branch

- Adherence to audit compliance and exceeding expectations on CEI scores.