Posted By
Posted in
Banking & Finance
Job Code
1057382
Branch Manager || MNC Bank
Maximize sales performance to achieve given revenue targets of the branch and zone through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured)
- Ensure effective Relationship Management by monitoring the movement of the top customers of the branch, devise and implement a customer acquisition and retention programme. Improve product per customer holding.
- Device strategies to counter competition and maximize market share in the Catchment area of the branch, by below the line activities and promotions.
- Provide support for new product launches, and champion new sales initiatives
- Collaborate with Segment to facilitate up- streaming of customers
- Ensure employees are adequately trained on all products/ processes and services facilitating first time resolution. Minimize rejections and customer complaints
- Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
- Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
- Ensure PFM, teller and service managers- productivity are at optimum levels
- He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence all the times.
OPERATIONS AND COMPLIANCE
- Ensure satisfactory ratings in all internal/external audits conducted at the branch
- Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated
- Ensure timely and accurate submission of all returns both internal and statutory for sales and service
- Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars
REVENUE AND COST MANAGEMENT
- Lead revenue generation and profitable growth by focusing on:
- Improved deposit mix comprising Current and Savings accounts
- Waiver Tracking and Management
- Non-funds based income
- Ensure costs are managed within budgets
CHANGE MANAGEMENT
- Implement change initiatives in the areas of branch space rationalization/ optimization, transaction migration, systems implementation, process Re-engineering and premises reconfiguration
PEOPLE MANAGEMENT
- Drive and embed a strong performance culture through inspiring, motivating and rigorous performance management discipline. Develop and build talents within branch through optimal resourcing, capacity planning, succession planning and engagements
- Achieve high employee engagement and satisfaction. Retain talent, check attrition
- Identify and address training and development needs of staff on an on-going basis
- Ensure that the Branch is operating at the approved headcount for Priority Banking and Preferred Banking
Relationship Managers
SEGMENT OWNERSHIP
- Implement all segment/ product initiatives in the catchment (PRB/ NR/ SME/ Mortgages)
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Posted By
Posted in
Banking & Finance
Job Code
1057382