Branch Manager - Bank

- Strategy & P&L Management

- Maintains the Profit and Loss statement and Balance Sheet for the branch

- Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank

- Sustained revenue generation for the branch through cross sell of TPP, RA and BB products

- Liabilities mobilization through CASA portfolio growth in the Branch Catchment

- Superior and Consistent Customer Service

- Ensures Efficient complaint management within specified TATs

- Drives high service scores

- Conducts customer engagement programs and marketing events

- Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be reviewed at every interval

- Strengthening Systems, Controls and Processes

- Ensures Upkeep of the Branch and ATM and raises issues if required

- Liaises with respective teams for effective and efficient Fraud Management within the cluster

- Ensures branch compliance with Bank's policies and processes

- Ensures timely submission of MIS reports

- Ensures safety and security of Bank and customer's assets

- Ensures Audit related deliverables both internal and external are met as per the prescribed norms

- Ensures Role clarity to employees in the branch and manage attrition