Branch Head - Operations - Logistics Firm

Position: Lead - Branch Head - Operations

Education: Postgraduation.

Experience: min 8-10 years

What you will learn and contribute to (Key Responsibilities):

Strategic:

- Handle Branch P&L - Revenue and Gross Margin

- Responsible for efficient utilization of available resources and ensure high level of productivity.

- Responsible for customer retention through efficient operations on ground

- Responsible for business development and expansion of Branch revenue

- Responsible for adoption of technology platforms and bring in process improvements across functions

- Responsible for zero accidents and safe travel of customer employees always

Functional Responsibility:

- Responsible for DSO Management

- Responsible for customer satisfaction & manage customer escalations

- Ensure appropriate Business Partner mix - Aggregator / Fleet Owner/ DCO

- Responsible for timely availability of fleet/ manpower basis customer requirements

- Responsible for handling business process audit & compliance to norms applicable to the industry

- Responsible for project review of agreed operational SLA

- Responsible for timely review of OCF and contract renewal

- Responsible for working closely with NAM to build a healthy sales pipeline

People Responsibility:

- 10. Responsible for capability building and development of branch talent

- 11. Responsible for stakeholder index development (MCARES/ TPA survey)

Critical Competencies:

- Safety & Compliance

- Data Analytics & Financial Management

- Operational resource management

- Business Development

- Talent Management

- Business Partner Engagement

- Should be commercially driven with full understanding of business dynamics.

- Should have strong sales orientation with proven ability of growing revenues and retention

- Highly result oriented and motivated to achieve branch plans

- Good communication, presentation, inter- personal and negotiations skills

- Good leadership qualities to manage a team and motivate them