Branch Head - Mailroom Operations

Definition and Scope

- Plan and organize day to day mailroom operations, prepare dispatch plans, monitor budgets and operations work flow, identify training needs of staff members, coordinate with production, B&C, administration and sales department, supervise maintenance of ABC records as per norms.

Duties and responsibilities

- Plan, organize and monitor operational activities on a regular basis, supervise pre-dispatch activities, monitor handling and storing of supplements, prepare route plans in order to ensure timely delivery of newspapers and magazines.

- Monitor and supervise labor, packing and material cost in order to optimize available resources.

- Maintain daily vehicle departure reports, production timings, random check list reports in order to ensure compliance with ABC guidelines for ABC certificates.

- Organize and depute manpower to resolve market complaints and grievances, feedback received from sales team.

- Train, motivate executives, contractual staff, conduct regular meetings with them in order to guide them on their day to day operational work

Key Skills / Core Competencies Required:

1. Planning and Management skills

2. Good Interpersonal Skills