Branch Head - Bank

Upkeep of the Branch and ATM

- Profit and Loss and Balance Sheet Management

- Tracking and monitoring daily productivity and book movement of the branch

- Ensure Branch headcount budget to be maintained

- Ensure Role clarity of employees in the branch

- Ensure that the BEST template is fully updated

- Comply with Bank's policies and processes

- Thorough knowledge of daily banking operations and products and services

- Timely communication of relevant information to the Branch employees for the smooth functioning of the Branch

- Ensure timely escalation of issues impacting business and appropriate solutions to address the concerns

- Ensure comprehensive compliance with all regulatory and statutory requirements as relevant for the branch and for various product and services

- Awareness of ISO 9001:2000 standards & meet/exceed set quality parameters conforming to the standards

- Ensure safety and security of bank's and customer's assets

- Ensure Audit related deliverables both internal and external are met as per the prescribed norms

- Ensure timely submission of MIS reports

Key Performance Indicators:

- % of Business achievement vs. Targets (across products)

- Rating of cluster in health report published by OSD

- % attrition of manpower

- # of frauds / customer complaints in cluster

- % employees certified as per mandate by management