Branch Head - Bank

Overall control & supervision

- Smooth & efficient running of the branch

- Ensuring that required documents displayed on bank's notice board

- Ensuring proper enforcement of security at the branch including cash remittance& insurance cover.

- Ensuring proper supervision on bank's cash at counters, at vault, and in transit /sensitive documents & their movements

- Ensuring strict adherence to bank's internal policy, procedures and Guidelines

- Ensuring observance of KYC before authorizing to open new account

- Ensuring observance of AML policy & proper handling of suspicious transactions

- Checking and analysing Management Information & Reports

- Surprise /snap checking of cash and other sensitive items & timely submission of reports to Head Office

- Promptly attending Internal Audit reports and submitting counter reply on time

Marketing & Overall Development

- Marketing & development of business

- Implementing the delivery of sales and the various targets set for the branch

- Involvement with business planning

Staff matters

- Coordinating the duties of the branch staff

- Motivating and developing staff morale & keeping the branch to a high standard

- Annual staff appraisals, monthly staff meetings

Customer Services

- Attending customers and ensuring prompt services to them

- Dealing and resolving customers' complaints

- Ensuring that standard of services are maintained

- Overall accountability for products and services

Operations

- Joint authorization of all payment transactions exceeding other functionary's powers.

- Checking accounts & initiating actions if they are overdrawn without arrangements or are in excess of agreed arrangement

- Checking of daily vouchers& test checking of branch operation

- Checking, control & communicating with customers about high value transactions including outgoing /incoming RTGs.

- Checking/Handling all foreign Exchange transactions

- Attending all communications of Head office/ customers

- Second signatures on Pay orders, Fixed deposit receipts & Demand Drafts

- Confirmation to HO accounts for RTGs beyond Kes.2.0 million

- Control & supervision on various exceptions allowed at the branch which include, Interest rate, waiver of charges/commissions etc.

- Credit monitoring and recovery

- Control & supervision on daily expenses, Suspense accounts, deletion /reversal of entries made in Core Banking System.

- Supervision and timely submission /collection of outward/inward clearing

- Joint custody of Strong Room/cash safe

- Any other duty allotted by Senior management