Branch Collection Manager - Bank

Job Responsibilities:

1. Legal knowledge and recovery tools for resolving NPA/ Write off accounts.

2. Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

3. Ownership on top accounts for resolution, while making outbound and receive inbound calls and consistently follow company's collection model and techniques.

4. Ability to perform basic skip-tracing tasks which include following company's skip-tracing matrix in order to make contact with our customer.

5. Consistently and accurately document all information pertaining to accounts.

6. Use basic business math to solve problems.

7. Speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally.

8. Read, interpret and apply laws, rules, regulations, policies and/or procedures.

9. Follow written and/or verbal instructions.

10. Ability to work in a fast-paced, team oriented environment.

11. Ability to change quickly with the needs of a growing company.

12. Ability to multi-task by speaking with customers and typing notes simultaneously.

13. Meet monthly individual goals as set by the HOD.

14. Perform other duties as assigned.

Job Qualifications:

1. The ideal candidate must have a minimum 4 years of experience, handling various products from NPA / Write off collections.

2. Product specific (SME, LAP, Equipment finance etc) knowledge would be added advantage.

3. Must be able to maintain composure with difficult or irate customers.

4. Promote a positive work environment.

5. Basic computer skills required: Excel and Word.

6. Must be detailed oriented.

Salary offered: 10 - 12 LPA