Branch Business Head - Home Loans/Loan Against Property

Branch Business Head - Home Loans, LAP

Key Responsibilities:

Strategic Planning:

- Develop and implement strategic plans to achieve business goals and objectives.

- Analyze market trends, customer needs, and competitor activities to identify opportunities for growth.

Team Management:

- Recruit, train, and lead a high-performing team.

- Set performance targets, conduct regular performance reviews, and provide feedback to enhance team productivity.

Business Development:

- Drive business development initiatives to expand the branch's customer base and portfolio.

- Foster relationships with key clients, partners, and stakeholders to enhance business opportunities.

Sales and Revenue Generation:

- Monitor sales targets and ensure the team achieves revenue goals.

- Implement effective sales strategies to cross-sell and up-sell financial products and services.

Customer Relationship Management:

- Ensure a high level of customer satisfaction through excellent service delivery.

- Resolve escalated customer issues and maintain positive relationships with clients.

Risk Management and Compliance:

- Ensure compliance with regulatory requirements and company policies.

- Implement risk management strategies to mitigate potential financial and operational risks.

Financial Management:

- Manage branch budget, control costs, and optimize financial performance.

- Monitor financial reports and analyze key performance indicators.

Operational Excellence:

- Implement and maintain efficient operational processes and procedures.

- Monitor and enhance service quality, ensuring adherence to service standards.

Reporting:

- Prepare and present regular reports to senior management on branch performance, challenges, and opportunities.

Market Intelligence:

- Stay informed about industry trends, economic conditions, and regulatory changes affecting the financial sector.