BPO Operations Leader

This opportunity is with one of our clients in the who is present int he areas of the IT Development & Support, Business Process Outsourcing (BPO), Implementations, Business Analytics & Research and Support functions.

Role: Leader Operations

Responsibilities:

The person will be responsible for partner management, people management and delivery manageemnt functions

Partner Management:

- Stronger partner engagement in handling communication, alignment, reporting and escalations.

- Partner closely with global managers to establish consistency and best practices

- Align the function to maximize impact and effectiveness while meeting operational targets. People Management:

- Demonstrate effective leadership in managing diverse teams

- Proactively lead the people agenda including resource planning, talent management etc.

Delivery Management:

- Ensure that the SLAs (both internal and partner/client) of all the services are met or exceeded.

- Executive reporting, delivery status reporting

- Act as primary touch point for key internal relationships

- Risk Plan to identify portfolio level risks and dependencies and develop and execute mitigation strategies

- Ensure seamless transitions of new processes/additional volumes

- Promote an environment of innovation and ideas for process improvements/Lean/Six sigma

Desired Candidature:

The person should have experience in handling the below mentioned pointers.

- Trade Processing & Settlements in US and Global markets

- Corporate Actions and their tax implications

- Foreign Exchange procedures and compliances across global markets

- Reconciliations across Custodian Banks and familiarity on technology platforms

- Cash Management & Operations

- Fund Accounting & Pricing

- Fund Administration

- Advanced knowledge of financial instruments (Equity, Fixed Income, Derivatives etc)