Salesforce (Subject Matter Expert)
Scope of Work:
This individual will be responsible for developing the Business by contributing directly to the sales, profitability, and business growth of Botnotch Technologies; Must identify business opportunities to expand the business
Job Responsibilities:
Business Development Strategy & Planning;
- Take all factors of the previous year's performance, operational cost, and budgets and prepare the Sales plan for the current year
- Conceptualize the Sales / Business Development Strategy for the current year in alignment with the Management's perspectives
- Plan and prepare a detailed Sales plan for the expansion of business opportunities
- Plan detailed Sales Targets and timelines on a month-on-month basis and align the team to these plans
Sales / Business Development - Operations:
- Be familiar with the company's requirements to be able to offer expert guidance on planning and implementation, or efficiency and success from an existing Salesforce deployment
- Identify business demands, collaborate with various teams to create projects, and receive training and support on the platform
- Create Salesforce training and certification content with external consultants
- Be the SME for creating Admin, Developer, and consultant certification training content in Salesforce
- Create structures and curriculum for our Salesforce content creation
- Create and improve on the current content creation guidelines and templates
- Create a Salesforce User manual & tests for internal users
- Engage with customers in pre-sales and sales cycle and develop the course of action
- Review customer CRM process and identify the gaps and optimization opportunities
- Review project documentation and ensure documents are kept up-to-date
- Should work in tandem with the Business Analyst
- Conduct product demos and Proof of Concept (POC)
- Should provide client consultations and work with remote delivery teams
- Use the Salesforce platform to meet business objectives by helping them implement specific client solutions and keep the platform maintained
Stakeholder Management & Reporting:
- Coordinate with internal and external teams to work effectively on the Salesforce platform
- Prepare regular status reports and submit them to the leadership team
- Create an environment that promotes collaborative learning and collective ownership of responsibilities
- Evaluate the impact of the delivery to the client with effective monitoring tools
- Work cohesively with the Team and the Management to achieve the desired organizational goals
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