Bonito Designs - Customer Loyalty Manager

- Bonito Designs Pvt Ltd (www.bonito.in) is one of the fastest growing Start-Ups in India in the Interior Designing Industry. The Company is funded by Lodha Ventures (www.lodhaventures.com) / Tomorrow Capital (www.tomorrowcapital.in).

- The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand for Indian consumers and a great place to work for employees.. The Company has a very conducive working environment for employees and offers fast-track growth opportunities for deserving & committed professionals

ABOUT THE ROLE:

- Lead Referral Understanding customer expectations, developing customer loyalty & referral programs, creating a quality customer sales experience, to acquire new customers. Sales through Loyalty & Referral Programs.

- Develop and implement strategies that helps in growth of transactions / engagement with the existing customer base using the CRM database.

- Connect with our customers to increase in revenue by selling Organization Essentials / Product Exchanges / Cross Sales of products. Develop cross-channel partners, digital platforms and use them for customer engagement.

- Start the customer loyalty program.

- How do we convert customers who have purchased into members.

- How do we engage them and create a rewards mechanism.. - How do we ensure repeat purchases from them

- What special benefits should be available for Loyalty Program members

The Ideal Candidate :

Experience : Minimum of 5 years of experience in sales, with at least 4 years of experience in Referral & Loyalty Program.. Educational Background : Bachelor's degree in business, marketing, or related field, MBA (MBA is a plus & not mandatory). Strong leadership and team management skills

- Excellent communication and interpersonal skills.. Knowledge of industry trends and best practices in sales and customer engagement.