BoB Financial Solutions - Area Sales Manager - Telesales

We are looking for Area Sales Manager for Delhi Location.

Key highlights of the role are listed below (purely indicative and not limiting):

The ASM-Tele Sales will be responsible identifying potential buyers and convincing them to buy the credit cards. The role would be responsible for the development of sound market sales/lead fulfillment strategies, which ensure optimum penetration in the desired segments in line with the regional digital & tele-sales strategy, thus in turn increasing the sales number/quota of the organization.

- Responsible for, achieving monthly sales targets to meet the organization requirements of targeted Number of New Card Accounts.

- Responsible for new customer acquisition through pre-defined channel within defined cost of acquisition.

- Work closely with the sales, product & marketing teams to optimize productivity through product/channel mix.

- To Derive Efficiency from the Callers in terms of Application Productivity.

- Tracking Daily performance of tele-callers through Sales Funnels analysis.

- Periodically checking trends and taking corrective measures.

- To Monitor Decline Trends and accordingly Modify the Sourcing Mix.

- Measuring conversions of leads given by the team.

- Creating detailed dispositions to track leads effectively to the last mile.

- Connecting with the field teams/ fulfilment team to take regular feedbacks on lead quality.

- Maintain knowledge on all bank products and services and assist to resolve customer queries.

- Regularly measuring the performance of the team.

- Creating a training and development calendar to upskill the tele-callers.

- Engages with customers to build relationships, and delivering a positive customer experience while acquiring.

- Managing Sales Quality by ensuring defined benchmarks on First Time Not Right (FTNR), Gross Approval Rate (GAR), and Rejects & Sourcing Mix.

- Keep up-to-date on products, policy and competition.

Applicants should possess the following attributes:

- Ability and willingness to establish & build businesses from scratch, thus having an entrepreneurial steak becomes preferable.

- Comfort with ambiguity and laying the foundation for the organization in both Digital and Tele Sales Verticals.

- Ability to work in the ever-evolving digital environment in the context of a keeping abreast with changing online & offline mediums, with a strong passion for success.

- Strong analytical, problem solving and decision-making skills with the ability to synthesize data received from online/offline campaigns (like emails/SMS/missed calls/Social Media/Raw Data for Tele-callers etc.) and convert them into winning strategies to enhance sales figures.

- Manage and motivate both the tele-sales and digital sales team to ensure employee satisfaction.

- Excellent communication and interpersonal skills.

- Exceptional ability to think strategically, Challenging the status quo to deliver innovative ideas, thus resulting in competitive advantage and commercial performance.