BNP Paribas - Business Analyst - Functional Production Support - London & NAR

Job Description: Business Analyst Support - London and NAR

About BNP Paribas India Solution Pvt Ltd: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, which is one of the leading banking groups in the world. With two delivery centers located in Mumbai and Chennai, BNP Paribas India Solutions is a 24x7 global delivery center. It services the two business lines of BNP Paribas: a) Corporate & Institutional Banking: This provides a full range of solutions tailored to the needs of two client franchises:

a) corporate and institutional investors. b) Retail Banking & Services: This consists of the Group's retail banking networks and the specialized financial services.

Today, BNP Paribas India Solutions provides best-in-class solutions in three main business verticals: Information Technology: Application Development and Maintenance, IT Production Support, IT Testing, IT Infrastructure and IT Security. Operations: Payments Processing, Trade Finance Operations, Capital Markets and Client Management Operations. Finance: Account Payables and Nostro Reconciliation, Financial Accounting and Reporting, Accounting Controls, Business Analysis and Performance Management.

Location: Mumbai

Department: Finance shared service

Job Purpose :

To provide Functional production Support on In house Accounting General Ledger for users in UK and America's.

Key Responsibilities:

Production Support:

- Be responsible for functional production support for finance users in APAC, UK and Americas

- Assistance to maintain the application and its workflows

- Perform root cause analysis for resolution of user and system issues

- Co-ordinate with IT to solve production issues

- Raise service now tickets and incidents for issues

- Timely escalation of issues as per escalation matrix

- Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP- s)

Dashboards:

Create Dashboard for Management Reporting

Testing (Involvement in System Testing and UAT):

- Synchronize all types of testing

- Raise Jira tickets for new issues identified in production

- Perform system testing (in collaboration with other BA's and IT)

- Provide production support and obtain sign off's on the test results

Training:

Give training on new functionalities to Finance users, Support Team (incl. IT)

- And/or send communications to support teams presenting the new functionalities developed

- Update PowerPoint slides with new functionalities deployed

Candidate Requirements for the role:

- Must be well versed in General Ledger & accounting fundamentals.

- Must have supported general ledger projects

- Must have worked on capital market domain

Education Background:

- MBA in Finance, Bachelor of Commerce, Master in Commerce, Bachelor in Science

Years of experience:

- 3 to 5 years of experience in business and system analysis (Functional Production Support) in the financial services industry.

- 3 to 5 years of experience in General Ledger or Reporting

Technical knowledge & Skills:

- Good knowledge of General Ledger / Reporting

- Comfortable with basic office tools (Lotus Notes, MS Word, Outlook)

- Excellent knowledge and use of Microsoft skills (Excel, Word, Access, PowerPoint)

Preferred Industry / Domain experience :

- Former experiences within a Finance function in Banking and Financial Services

- Prior experience in Banking Domain (General Ledger)

Behavioural Skills / Competencies:

- Good communication skill (Verbal and Written)

- Listening skills to elicit the user requirement and

- Good analytical skills to perform analysis

- Ability to plan, design, prepare and execute test cases (Manual and Automated)

- Traceability Matrix (Ability to map requirements and specifications to test cases and vice versa)

- Ability to analyse business functions and identify test scenarios (positive, negative, stress, regression, performance testing)

- Understanding of testing principles and practices and

- Ability to communicate effectively with Finance and IT teams

- Ability to work with tight deadlines

- Experience in working in Onsite - Offshore environment

- Knowledge of JIRA and Service Now