BMC Remedy Architect - ITIL

- 8-10 yrs exp.

- Strong Implementation and consulting Experience on

- Should enable to prepare and own responses for a proposal and prepare effort loading sheet for following technologies

- ARS, TSM, SRM. CMDB. AIE, DSO,BPPM, BEM

- Should be able to prepare Statement of work (SOW) and take accountability

- Performing account reviews for quality of deliverables

- Attend customer meeting and understand their requirement on technical front

- Prepare requirements document and co-ordinate with customer to take sign-off

- Prepare High level and low level complex integrated service management solutions

- Demonstrated ability to work with cross-functional teams

- Co-ordinate Remedy installation activities (Pre-requisites, OS Installation, DB, etc)

- Lead a team of Remedy developers/ consultants. Support and mentor the team

- Able to consult on ITIL processes and industry best practices

- Conduct product trainings and demos

- Develop processes for optimization of work

Profile:

- Should have 10+ years of experience in the IT industry with minimum 5 years’ experience of developing Remedy AR System solutions.

- Good understanding of complex business issues and to develop and communicate effective solutions with Integrated Services Management products in complex business environments. ITIL Foundation is must & Practitioners is highly desirable.

- Experience in managing software implementation/integration projects such as BMC Remedy / Oracle / SAP, etc. is a must, and direct Remedy experience is highly desirable

- In-depth experience on the Remedy AR System engine and ITSM suite – Remedy Helpdesk, Remedy Change Management, Remedy Asset Management, Remedy Service Level Agreements.

- Proven accomplishments and success in customizing, integrating and implementing enterprise software solutions.

- Excellent problem solving, research and analysis, technical, team building, and leadership skills in a fast-paced, high-growth environment

- Extremely strong verbal and written communication skills, including client-facing, presentation and relationship skills

- Manage projects deploying Integrated Services Management products and integrating web content and applications

- A self-starter willing to tackle new and challenging problems

Key skills required: (in the order of priority)

Remedy AR System engine and ITSM suite Web Services:

- BMC Remedy Helpdesk,

- BMC Remedy Change Management,

- BMC Remedy Asset Management,

- BMC Remedy Service Level Agreements.

- ARS, ITSM, SRM, Atrium CMDB, BPPM, BEM

- ITIL Foundation a must

- ITIL Practitioners a plus

- JavaScript

- Good knowledge of Remedy adapters & experience in integration of Remedy with other applications like HP OV, Tivoli, Netcool, SAP, Billing apps, CRM, provisioning s/w etc .

- Knowledge of Web Services technology is plus.