Blueocean Market Intelligence - Senior Delivery Manager

Blueocean Market Intelligence

Blueocean is a next-generation services organization with a deep focus on market intelligence, data analytics, and social intelligence, all uniquely delivered less than one roof by skilled professionals. By combining the talent, speed and cost benefit of a flat world, along with their scalable delivery model, we are able to achieve a more nuanced and comprehensive understanding of the market at the delivery speed and price advantage that today's business climate demands. More information can be found at www.blueoceanmi.com

POSITION SUMMARY :

Senior Delivery Manager who will manage existing Clients with the help of Analyst & Senior Analyst based Onsite and Offshore. He would report and provide ongoing thought leadership and best practices which would enable to deliver as contracted via SOW/MSA to Clients at strategic and tactical levels. Nurture and develop Client relationship as well as the Team.

Main Responsibilities :

- Measure value quotient for each customer.

- Strategize, collaborate and build analytics roadmap for the customer along with the Client Services Director

- Drive Ops PnL.

- Quality management across the Project/s.

- Strong process orientation with ability to identify gaps, define process and track performance

- Translate problems into user centric solutions through right documentation and clear communication

- Drive NPS and ESI performance.

- Create and maintain project delivery timelines and own communication to internal and external stakeholders about milestones and progress.

- Manage growth path for the teams.

- Focus on delivery with utmost importance to quality.

- Act as gatekeeper to help ensure that projects are aligned with overall goals for division.

- Own and maintain all project documentation, including requirements, product specifications.

- Demonstrated ability to work in matrixed structure reporting & managing multiple stakeholders.

- Measure and report progress of ongoing efforts with pre-defined metrics.

- Manage budgets and ensure delivery of high quality work through team within defined costs.

- Manage internal and external stakeholders.

- Innovate on partnerships to increase business impact.

- Provide thought leadership to existing engagements by means of strategic and tactical insights from the product

- Provide insights that support a specific decision or provide additional understanding of a specific situation or issue and will directly benefit the business.

- Weekly / Monthly interconnect with the customer.

- Ensure better Net Promoter Score across Client Base.

- Ensure a better Employee Satisfaction Index.

Qualifications :

- B.E./MBA, BBA with MBA 8 plus years of experience in Business Analytics Domain.

- Has hands on experience in Implementation, Tableau, Qlikview, Google Analytics etc..

- Presently a Delivery/Ops Manager managing at least 4-5 Clients in Digital Analytics Space.

- Experience of Handling a Team of 50+ Associates.

- Hands on experience in creating story board with the Insights derived from research in a presentable format like excel, ppt etc.